Refund Policy

Cancelling your subscription

You can cancel at any time from the dashboard’s billing page. Cancelling stops all future charges. Your plan stays active until the end of the period you have already paid for, and we do not refund the unused part of a period you have paid for.

Changed your mind right after cancelling? Reverting the cancellation before the period ends restores automatic renewal — the pricing page offers this while your plan is still active.

Failed scans and credits

A scan credit buys one attempt. If a scan fails — for example because a search-data provider was down — the credit is spent and is not returned, because the provider cost was incurred. We email you when a scan fails so you can re-run it. Credits reset at the start of each month and do not carry over.

When we will refund

Billing mistakes are always fixed: if you were charged after cancelling, charged twice, or charged for a plan you could not use because of a fault on our side, contact us and we will refund the erroneous charge. Anything else is handled case by case — ask through the help form in the dashboard, or to [YOUR SUPPORT EMAIL], and we will look at it fairly.

Refunds are issued through our payment provider, Polar, back to the original payment method. Bank processing can take several business days after we issue the refund.

Abuse

Accounts that abused the service (for example, reselling raw output or circumventing per-account limits) are not eligible for refunds of time already used before suspension.